APPOINTMENTS
All surgeries are by appointment with the Doctor or Nurse of your choice, if available and booked at a minimum of 10 minute intervals. If you cannot keep an appointment please let us know so that it can be offered to someone else. The practice employs locums to cover for clinical staff’s absence during holiday and study leave.
All surgeries are by appointment with the Doctor or Nurse of your choice, if available and booked at a minimum of 10 minute intervals. If you cannot keep an appointment please let us know so that it can be offered to someone else. The practice employs locums to cover for clinical staff’s absence during holiday and study leave.
CHANGE of ADDRESS/TELEPHONE NUMBER
Please let us know promptly of any change of address or telephone number. It may be important in an emergency.
Please let us know promptly of any change of address or telephone number. It may be important in an emergency.
CHAPERONE POLICY
The Practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
The Practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff. Wherever possible we would ask you to make this request at the time of booking appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a chaperone at the time of request. However, occasionally it may be necessary to reschedule your appointment.
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy. If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this please contact the Practice Manager.
CHRONIC DISEASE CLINICS
The surgery has regular chronic disease clinics with nursing staff, by appointment only.
The surgery has regular chronic disease clinics with nursing staff, by appointment only.
- Asthma
- Chronic Kidney Disease
- Chronic Obstructive Pulmonary Disease
- Coronary Heart Disease
- Diabetes
- Hypertension
CLINICAL SERVICES
The Practice offers a range of services in addition to the usual general medical services, these include:
The Practice offers a range of services in addition to the usual general medical services, these include:
- Anticoagulant (INR) monitoring
- Contraceptive Services
- 8 week Baby Checks
- Family Planning advice
- I.U.C.D. Services
- Management of the Menopause
- Minor Surgery
- Near Patient Testing*
*(The monitoring of patients on drugs used for the treatment of rheumatoid arthritis, erythropoietin and methyphenidate).
COMPLIMENTS, CONCERNS & SUGGESTIONS
We welcome your feedback as to how we could improve our services. If you have a concern, please ask any member of our staff or Doctor for our concerns procedure. Misunderstandings can often be resolved informally.
We welcome your feedback as to how we could improve our services. If you have a concern, please ask any member of our staff or Doctor for our concerns procedure. Misunderstandings can often be resolved informally.
Freedom of Information (FOI) Practice Publication Scheme
HEALTH CARE ASSISTANT
Our Health Care Assistant (HCA) undertakes the following at the request of a Doctor, Nurse or the Hospital
Our Health Care Assistant (HCA) undertakes the following at the request of a Doctor, Nurse or the Hospital
- Blood Pressure checks
- Blood tests
- ECGs
- New Patient Health Checks
HOME VISITS
If you are too ill to visit the surgery, the Doctor may make a home visit. Please telephone us as early in the day as possible and give brief details to the receptionist to enable the doctor to assess the urgency of your call. The doctor may phone you before visiting. In an Emergency you should always ring 999.
If you are too ill to visit the surgery, the Doctor may make a home visit. Please telephone us as early in the day as possible and give brief details to the receptionist to enable the doctor to assess the urgency of your call. The doctor may phone you before visiting. In an Emergency you should always ring 999.
NEW PATIENTS
We invite you to make an appointment with the Health Care Assistant for a new patient health check. You will be asked to complete a questionnaire about your past and present health and any medication you may be taking.
We invite you to make an appointment with the Health Care Assistant for a new patient health check. You will be asked to complete a questionnaire about your past and present health and any medication you may be taking.
PRACTICE DEVELOPMENT PROGRAMME
Betsi Cadwaladr University Health Board (BCUHB) supports a protected time, practice development programme to enable practices to close for one half day a month for training. Cover is provided by the Out of Hours provider on 0300 123 55 66.
PRACTICE NURSES
Our Practice Nurses are available for:
Our Practice Nurses are available for:
- Cervical Smears
- Dietary advice
- Dressings
- Ear Syringing
- Flu vaccinations
- Health Promotion
- Immunisations
- Lifestyle advice
- Pneumo-vaccinations
- Smoking Cessation
- Travel Advice
REGISTERING AS A PATIENT
Please enquire at Reception where you will be given the necessary forms to complete.
Please enquire at Reception where you will be given the necessary forms to complete.
REPEAT PRESCRIPTIONS
We require 48 hours notice to process requests, so please ensure that you order your repeat prescriptions before you run out of your medication. To request a repeat of your medication we suggest patients use the Online Services (see Main Menu), or complete the slip on the right-hand side of your paper prescription and return it to us. Enclose a S.A.E. if you wish your prescription to be posted.
To avoid errors and to protect your confidentiality, we do not accept telephone or email requests for repeat prescriptions. The Doctor may ask you to make an appointment to review your medication.
We require 48 hours notice to process requests, so please ensure that you order your repeat prescriptions before you run out of your medication. To request a repeat of your medication we suggest patients use the Online Services (see Main Menu), or complete the slip on the right-hand side of your paper prescription and return it to us. Enclose a S.A.E. if you wish your prescription to be posted.
To avoid errors and to protect your confidentiality, we do not accept telephone or email requests for repeat prescriptions. The Doctor may ask you to make an appointment to review your medication.
RESEARCH, AUDIT and RECORDS MANAGEMENT
We keep written and computer records which can be seen by members of our team who are all trained in confidentiality. We are registered under the Data Protection Act. Our practice, on occasions, participates in research projects to help the understanding of important health matters leading to the improvement of health care. Information is anonymised so individual patients cannot be identified. If this were not to be the case your specific consent would be asked for. There is no obligation for you to take part in research and non-participation will not affect your usual care. Records are sometimes made available to approved NHS agents for legitimate audit purposes. If you do not wish such persons to access your information, please let our practice manager know.
We keep written and computer records which can be seen by members of our team who are all trained in confidentiality. We are registered under the Data Protection Act. Our practice, on occasions, participates in research projects to help the understanding of important health matters leading to the improvement of health care. Information is anonymised so individual patients cannot be identified. If this were not to be the case your specific consent would be asked for. There is no obligation for you to take part in research and non-participation will not affect your usual care. Records are sometimes made available to approved NHS agents for legitimate audit purposes. If you do not wish such persons to access your information, please let our practice manager know.
RESULTS of TESTS
Allow ONE WEEK before contacting us for the results of tests (TWO WEEKS for x-ray results). Please phone or call in for results after 11:30 a.m. Many tests need interpretation and discussion with the doctor so you may be asked to make an appointment. Do not assume that, "No news is good news" and ensure that you obtain all your test results by retaining the slip of paper provided to you when the tests are taken.
Allow ONE WEEK before contacting us for the results of tests (TWO WEEKS for x-ray results). Please phone or call in for results after 11:30 a.m. Many tests need interpretation and discussion with the doctor so you may be asked to make an appointment. Do not assume that, "No news is good news" and ensure that you obtain all your test results by retaining the slip of paper provided to you when the tests are taken.
ROUTINE HEALTH CHECKS
If you are a registered patient, aged 16-74 years and have not been seen for three years, you may request an appointment for a routine Health Check. If you are a registered patient aged 75 years or over and have not been seen in the previous 12 months you may request an appointment, or, if because of a medical condition you are unable to attend, a home visit may be arranged.
If you are a registered patient, aged 16-74 years and have not been seen for three years, you may request an appointment for a routine Health Check. If you are a registered patient aged 75 years or over and have not been seen in the previous 12 months you may request an appointment, or, if because of a medical condition you are unable to attend, a home visit may be arranged.
TRAVEL CLINICS
To avoid disappointment, patients are requested to contact the Practice at least 8 to 10 weeks prior to the date of travelling. A Travel Form will need to be completed indicating the destination, accommodation type and length of stay. An appointment is made with a Practice Nurse who will use the information provided on the Travel Form, in conjunction with the patient's medical record, to offer advice and any immunisations/medication required. To allow sufficient time for this investigation to be carried out, the appointment will be around 1 to 2 weeks after submission of the Travel Form. We are now authorised to provide YELLOW FEVER vaccinations. A fee will be levied, ask at reception for details.
To avoid disappointment, patients are requested to contact the Practice at least 8 to 10 weeks prior to the date of travelling. A Travel Form will need to be completed indicating the destination, accommodation type and length of stay. An appointment is made with a Practice Nurse who will use the information provided on the Travel Form, in conjunction with the patient's medical record, to offer advice and any immunisations/medication required. To allow sufficient time for this investigation to be carried out, the appointment will be around 1 to 2 weeks after submission of the Travel Form. We are now authorised to provide YELLOW FEVER vaccinations. A fee will be levied, ask at reception for details.
ZERO TOLERANCE
We operate a policy of zero tolerance with regard to violent or abusive behaviour towards any member of staff or other users of our services. People on or off the premises who threaten any member of staff will be asked to leave unless there is an immediate risk to their health. They will receive a verbal warning. If this re-occurs they will receive a written warning affirming that we will not tolerate such behaviour. If the threatening behaviour does not cease, the patient will be asked to leave our patient list and the Local Health Board will be informed. Such individuals would need to contact the Local Health Board to arrange future provision of health care.
We operate a policy of zero tolerance with regard to violent or abusive behaviour towards any member of staff or other users of our services. People on or off the premises who threaten any member of staff will be asked to leave unless there is an immediate risk to their health. They will receive a verbal warning. If this re-occurs they will receive a written warning affirming that we will not tolerate such behaviour. If the threatening behaviour does not cease, the patient will be asked to leave our patient list and the Local Health Board will be informed. Such individuals would need to contact the Local Health Board to arrange future provision of health care.
